Refund Policy – Think Musical Academy

Terms & Conditions Refund Policy Shipping Policy

Summary: Think Musical Academy operates a strict no-refund policy on Session Coin purchases. Please read this policy in full before making any purchase.

1. No Refund on Coin Purchases

All purchases of Session Coins made through the Think Musical Academy student portal are final and non-refundable. Once Session Coins are purchased, they cannot be exchanged for cash, transferred to another account, or refunded under any circumstances, including but not limited to:

Change of mind after purchase.
Inability to attend sessions due to personal circumstances.
Technical issues on the student's device or internet connection.
Dissatisfaction with a particular teacher's teaching style.
Relocation, travel, or scheduling conflicts.
Discontinuation of enrolment by the student.
Account deactivation due to violation of the Code of Conduct.

2. Coin Validity & Expiry

Session Coins are valid for 90 days from the date of purchase. Coins that are not used within the validity period are automatically forfeited with no entitlement to a refund, credit, or extension.

It is the student's responsibility to track coin expiry dates through the student dashboard. The Academy will not issue reminders about expiring coins and accepts no liability for coins that expire due to inactivity.

No extensions will be granted under any circumstances, including medical emergencies, travel, or technical issues. We strongly recommend purchasing coins only when you intend to use them within the validity period.

3. Coin Refunds for Session Cancellation

While coin purchases are non-refundable, Session Coins may be returned to your wallet (not refunded as cash) in specific circumstances relating to individual session cancellations:

Student-Initiated Cancellation

Cancelled more than 12 hours before the session: The Session Coin(s) used to book that session are returned to your wallet.
Cancelled between 2–12 hours before the session: No Session Coin is returned. 1 Reschedule Coin is deducted from your wallet.
Cancelled less than 2 hours before the session: No Session Coin is returned. 1 Emergency Coin is deducted from your wallet.
No-show (absent without cancellation): No Session Coin is returned. No coin of any type is deducted, but the session is marked as forfeited.

Academy-Initiated Cancellation

If the Academy cancels a confirmed session for any reason — including teacher unavailability, public holidays, force majeure events, or technical failures on the Academy's end — the Session Coin(s) used for that booking will be returned to your wallet. No additional cash compensation will be provided.

4. No Refunds for Earned Reward Coins

Reschedule Coins and Emergency Coins are awarded as milestone rewards for completing sessions. These coins have no monetary value and cannot be converted to cash, transferred, or exchanged for Session Coins. They expire as follows:

Reschedule Coins: 90 days from date of award.
Emergency Coins: 180 days from date of award.

5. Exceptions & Discretionary Considerations

Think Musical Academy does not offer any exceptions to this refund policy. In particular:

Medical certificates, hospital records, or other documentation will not result in cash refunds or coin extensions.
Complaints about service quality do not entitle the student to a refund. Quality concerns should be directed to our support team at support@thinkmusical.com for resolution.
Partial usage of a coin package does not entitle the student to a refund for unused coins.
Any dispute filed with a payment gateway, bank, or consumer forum regarding a coin purchase will be contested by the Academy on the basis of this policy, which is accepted at the time of purchase.

If you have a genuine concern about a billing error (e.g. double charge, technical glitch during payment), please contact us within 7 days at billing@thinkmusical.com with transaction details. Billing errors are the only exception reviewed on a case-by-case basis.

6. Chargebacks & Payment Disputes

Initiating a chargeback or payment reversal with your bank or card issuer for a legitimate Session Coin purchase constitutes a violation of these Terms. The Academy reserves the right to:

Immediately suspend or permanently deactivate the associated student account.
Forfeit all coins in the account wallet without compensation.
Pursue recovery of the disputed amount through legal channels.

If you believe you have been incorrectly charged, please contact our billing team before initiating any dispute with your payment provider.

7. Contact & Disputes

For any billing-related questions, please contact:

Email: billing@thinkmusical.com
Phone: +91 22 2233 4455 (Mon–Sat, 9 AM – 8 PM IST)

This Refund Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.